DealerVoice
Automotive trust platform with AI-moderated reviews
Production platform helping automotive dealers collect, moderate, and respond to customer reviews at scale - with AI handling tier-1 moderation so teams focus on high-value responses.
Results
Measurable Outcomes
3,000+
AI-moderated reviews
3 hrs/day
Time saved
35+
Active users
Challenge
The Problem
Dealer teams spent hours daily reviewing submissions, catching policy violations, and routing escalations manually. Volume outpaced staff capacity as the platform grew.
Solution
What We Built
Built an AI moderation pipeline with policy-aware classification, automated approval for compliant reviews, and escalation queues for edge cases. Integrated with dealer dashboards and notification workflows.
Technologies
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